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Technical Support

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Posts posted by Technical Support

  1. Posted

    Good day to you, Neoma Llama!

    We have tried lots of options (different resolutions, minimizing and etc.), but we did not manage to make the chat disappear. Unfortunately, we can not explain the reason for the appearance of this bug, but we will contact with our developers team and tell them about such problem, so they could find source of this problem.

    Thank you for request. Have a nice day!

  2. Posted

    Good day to you, Neoma Llama!

    We haven't received any simular complaints about such bug. Could you please provide us with screenshots? You don't have chat at all? are you sure it is not minimized?

    If your chat has been closed, you can use this arrow to open it: http://prntscr.com/f0ypqq.

    Thank you for request. Have a nice day!

  3. Posted

    Good day to you, fb1285818804869834!

    We can agree with advices above. In this case you need to contact with our technical support personally, because we need your identification information for checking logs of your game profile.

    Thanks to everyone who have participated in solving this issue. Have a nice day, dear players!

  4. Posted

    Good day to you, Decap!

    We have contacted with our developers team about this error to get more details because of what this problem could take its place. Earlier we haven't faced with such problem and no one of our players. This problem was because of some kind of unexpected error on the side of Facebook.

    Thank you for reporting this issue. Have a nice day!

  5. Posted

    Good day to you, TwitchTheWolf and Jasper Lewis!

    We already know about this problem and working on solving it. All necessary compensations will be sent to the players.

    Thank you for your requests. Have a nice day!

    PS. Belle Irlan, thanks for participating in this issue =)

  6. Posted

    Good day to you, Nekhbet!

    There isn't any possible way to calculate the chance when Astrodisk will work or not. It just works with some certain % chance.

    Thank you for request. Have a nice day!

  7. Posted

    3 hours ago, Jasper Lewis said:

    That means your "Rules of The Game" needs to be updated then when you get a chance since it's giving false info

    Good day to you, Jasper Lewis!

    It is very great that you have written about this problem. We will contact with our developers team, so they could fix this.

    Thank you for request. Have a nice day!

  8. Posted

    Good day to you, Chickie!

     

    Belle Irlan is totally right. We have nothing in common with TrialPay.

     

    If you have an issue with TrialPay.com, so go straight to our website, then click on forum and register on it, using the same (gmail.com or another domain) address associated with your facebook account. After that your offer status on TrialPay.com will be automatically re-checked. May be it could help you.

     

    Thank you for your request. Have a nice day!

  13. Posted

    Good day to you, fb102192163624343!

    Not enough details for understanding in what problem can be. We have checked this problem on ourselves, but no problem was found. Trty to do the same as written in this topic: http://forums.creagames.com/index.php?/topic/654-problems-with-game-firstly-visit-this-page/. Also we can recommend you to launch browser in incognito mode/private protected tab (If you have such. It also may have different names and it depends on browser you use) firstly, before pasting your friend's login details into Facebook Gameroom. Remember that if you have created Facebook accout for your friend, so it may cause some problems from Facebook, because it is forbidden to create multiple accounts.

    Thank you for request. Have a nice day!

  14. Posted

    Good day to you, Jasper Lewis!

    Unfortunately we can't share such infromation, because how it was told earlier, we can't share it by ourselves. So only players can investigate, learn and understand by the way how it calculates.

    Thank you for request. Have a nice day!

  15. Posted

    Event works from 16:55 till 18:00 as it is said correctly. But you need to visit it till 17:30. Belle Irlan has told correctly about that. Please, take a look at the screenshot: http://i.imgur.com/WMDqGda.png.

    Problem was solved. Topic is closed because of not relevant. 

    For new question, please, create new topic, so we could work with it individually.

  16. Posted

    Belle Irlan is correct as always. This problem seems like cosmetic and it is not possible to fix it, because different players have different nicknames. Some nicknames displays correctly, and others that are too long symbolic may have problems with displaying. We have notified our developers team about this problem already.

    Topic is closed because of not relevant. 

    For new question, please, create new topic, so we could work with it individually.

  18. Posted

    Good day to you, Jasper Lewis!

    We haven't developed WOW and we are not Blizzard. Also, as Belle Irlan told correctly, Blizzard hasn't shared all such information officially, it was shared by players.

    Thank you for request. Have a nice day!

  19. Posted

    Good day to you, Belle Irlan!

    We know that you are one of our most fiercest supporters and we are really thankful for this. We really can't provide players individually with such information.